Refund policy
Refund & Return Policy – Lumae
Thank you for shopping with Lumae. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 30-day return policy.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
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Your item must be in the same condition that you received it
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Unworn, unused, and in its original packaging
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With all original tags and accessories included
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You must provide proof of purchase (order number or receipt)
To start a return, please contact us at:
wearlumae@gmail.com
If your return is approved, we will provide instructions on how and where to send your item.
Non-Returnable Items
The following items are not eligible for return:
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Items that show signs of wear or damage
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Items returned without prior authorization
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Gift cards (if applicable)
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Final sale or clearance items (if marked as such)
Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong item, contact us within 48 hours of delivery at:
Include:
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Your order number
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Photos of the item and packaging
We will evaluate the issue and make it right.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
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Your refund will be issued to your original payment method
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Please allow 5–10 business days for your bank or card provider to process the refund
Shipping costs are non-refundable unless the return is due to our error.
Exchanges
We do not offer direct exchanges at this time.
If you would like a different item:
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Please return your original item (if eligible)
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Place a new order once your return is approved
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping method, as we are not responsible for lost return packages.
Contact Us
If you have any questions about your return, refund, or order, please contact us at:
Thank you for choosing Lumae.