Shipping policy
Shipping Policy – Lumae
Thank you for shopping with Lumae. Below you’ll find details on how we process and ship your orders.
Order Processing
-
All orders are processed within 1–3 business days (excluding weekends and holidays).
-
Once your order has been processed, you will receive a confirmation email with your order details.
-
When your order ships, you will receive a shipping confirmation email with tracking information.
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Shipping Times
Estimated delivery times:
-
United States: 5–10 business days
-
International: 7–15 business days
Please note that these are estimates and may vary depending on your location, carrier delays, or customs processing.
Shipping Rates
Shipping rates are calculated at checkout based on your location and selected shipping method.
We may offer free shipping promotions from time to time.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking updates to appear.
Delays
Lumae is not responsible for delays caused by:
-
Shipping carriers
-
Weather conditions
-
Customs clearance (for international orders)
-
High order volumes or peak seasons
Lost or Stolen Packages
Lumae is not responsible for lost or stolen packages that are marked as delivered by the carrier.
If your package is marked as delivered but you have not received it, we recommend:
-
Checking with neighbors or your local delivery office
-
Contacting the shipping carrier directly
Incorrect Address
If you entered an incorrect shipping address, please contact us immediately at:
If the order has not yet been processed, we will do our best to update it. If the order has already shipped, we cannot guarantee changes or replacements.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery at:
Include:
-
Your order number
-
Photos of the damaged item and packaging
We will review the issue and assist you accordingly.
Contact Us
If you have any questions about your order or shipping, please contact us at:
Thank you for choosing Lumae.